top of page
Shipping Information
Raw hair preorders: 14 business days processing, followed by 3–4 business days shipping within the U.S. Allow 17–18 business days total.
Virgin hair, wigs and closures: 3 business days processing, followed by 2–4 business days shipping. Allow 5–7 business days total.
Business days are Monday through Friday, excluding holidays. Shipping transit time begins after processing. International delivery may take longer due to customs.
return & exchange policy
Due to the nature of our product, and federal health regulations, all of our hair extensions are final sale. We do not offer refunds on any hair extension purchases. If you believe that you have received defective merchandise, please contact us immediately. We will NOT allow an exchange if the item has ANY signs of being worn. Hair cannot be brushed, washed, fingered through, combed, cut, or taken out of the bundle. Our hair undergoes a strict quality control process to ensure that our customers receive only the best virgin hair. If you have any questions comments or concerns, contact Heavenly Collection directly at heavenlycollectionllc@gmail.com
bottom of page